DOP 179: What Are Service Level Objectives?

Posted on Wednesday, Oct 5, 2022

Show Notes

#179: For many decades, the use of service level objectives (SLOs) in IT has been a routine part of day-to-day business. The objectives are based on measurable impacts that each individual customer or operational unit should experience with a specific IT service. These SLOs are typically associated with costs and benefits that can be tracked over time.

But what do you need to do if you are new to SLOs? What are the pitfalls associated with introducing SLOs into an environment where they have not yet been a part of the culture? For those of you that have been working with IT for any length of time, there has probably been one idea in the IT space that has received more flak from different teams than anything else. Many people and teams still do not understand what SLOs are, how to use them and why some companies use them and others do not.

In this episode, we speak with Brian Singer, the Chief Product Officer at Nobl9, about the mechanics of implementing and maintaining SLOs in your organization.


Brian Singer

Brian Singer

Brian Singer is a product-focused entrepreneur with a passion for enterprise software, cloud computing, and reliability engineering. He is co-founder and Chief Product Officer of Nobl9. Singer’s first startup, Orbitera, was acquired by Google to become a key component for how Google allows partners to sell from the Google Cloud Marketplace. It was through this Google acquisition process and subsequent replatforming of Orbitera (to run at “Google scale”) that Singer saw in action the SRE practices at Google that run the world’s most popular services, like Google Search and Gmail.

At Nobl9, Singer is leading product development for the world’s first software automation platform purpose built to make Service Level Objectives (“SLOs”) the centerpiece of DevOps and reliability engineering. Prior to Nobl9 and Google, Singer led Cloud Alliances at BMC Software. Singer holds a BS in Computer Engineering from Brown University and an MBA from MIT. He resides in the Boston area where he is perfecting his golf swing.


Darin Pope

Darin Pope

Darin Pope is a developer advocate for CloudBees.

Viktor Farcic

Viktor Farcic

Viktor Farcic is a member of the Google Developer Experts and Docker Captains groups, and published author.

His big passions are DevOps, Containers, Kubernetes, Microservices, Continuous Integration, Delivery and Deployment (CI/CD) and Test-Driven Development (TDD).

He often speaks at community gatherings and conferences (latest can be found here).

He has published The DevOps Toolkit Series, DevOps Paradox and Test-Driven Java Development.

His random thoughts and tutorials can be found in his blog

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