DOP 161: Why Incidents Are Slowing Down Companies

Posted on Wednesday, Jun 1, 2022

Show Notes

#161: When an incident happens in a company, what happens? Usually people are running around trying to figure out what is going on and not communicating very well.

Most likely, that is because there is not a clear process for how to handle an incident. This is also an indicator that practicing and preparing for incidents is not part of the company culture.

In this episode, we with speak with Matt Davis and Jake Englund from Blameless about their experiences about how practice can help remediate issues more quickly and why you should do it yourself.


Matt Davis

Matt Davis

Matt is a Sr. Infrastructure Engineer at Blameless. His expertise brings to bear a variegated background including data-center operations, storage hardware and distributed databases, IT security, site reliability, support services, observability systems, and techops leadership. Having degrees in music performance and composition, he has a passion for exploring the relationships between the artistic mind and operating distributed software architectures.

Jake Englund

Jake Englund

Jake is a Senior Site Reliability Engineer at Blameless. Born and raised in the Pacific Northwest, he has an insatiable curiosity for learning about how complex systems work, which led to his degrees in Computer Science and Statistics from the University of Washington in Seattle. Ever since his serendipitous introduction to SRE at Google in 2010, Jake has been fascinated by the unique challenges and innovative solutions which come with scaling web services by orders of magnitude. In his spare time, he enjoys video and tabletop games, science fiction, dancing, and cooking.


Darin Pope

Darin Pope

Darin Pope is a developer advocate for CloudBees.

Viktor Farcic

Viktor Farcic

Viktor Farcic is a member of the Google Developer Experts and Docker Captains groups, and published author.

His big passions are DevOps, Containers, Kubernetes, Microservices, Continuous Integration, Delivery and Deployment (CI/CD) and Test-Driven Development (TDD).

He often speaks at community gatherings and conferences (latest can be found here).

He has published The DevOps Toolkit Series, DevOps Paradox and Test-Driven Java Development.

His random thoughts and tutorials can be found in his blog

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